Refund policy

Here’s a cleaner version that matches what you just set in Merchant Center:

Return & Refund Policy

We want you to love your Lakewood Candle Co. purchase. Because our candles and home fragrance products are handmade in small batches, returns are handled with care and may be reviewed on a case-by-case basis.

Unused and unburned standard products may be eligible for return if you contact us within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee.

We do not accept returns or exchanges for:

• Used or burned candles

• Products returned because of scent preference

• Personalized, custom, or made-to-order items

• Clearance or final-sale items

• Gift cards

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at sales@lakewoodcandleco.com. Include your order number and clear photos of the product and packaging. If approved, we will provide a replacement or refund at our discretion.

Original shipping charges are non-refundable unless the return is due to an error by Lakewood Candle Co.

Approved refunds will be issued to the original payment method within 5 business days after the returned item is received and inspected. Please note that your bank or card issuer may require additional time to post the refund to your account.

Orders may be canceled only if production or fulfillment has not yet begun. Because many of our products are handmade in small batches, we cannot guarantee cancellation once an order has entered production.

For questions about a return or refund, contact us at sales@lakewoodcandleco.com.

This version lines up much better with Merchant Center: 14 days, new/unused only, by mail, customer pays return shipping, no restocking fee, 5-day refund processing, no exchanges.